FAQs
- How durable is real orchid jewelry?
Our orchid jewelry is delicate in appearance but extremely durable in nature. Our jeweler's resin is water resistant, but not 100% waterproof, so we recommend you remove each piece before bathing, swimming, etc.
- How is the orchid jewelry created?
Each orchid bloom is hand selected at the peak of its beauty. It is then dried and eternally preserved in jeweler's grade resin. This fragile process can take up to 4 weeks per bloom from start to finish. We take into account the size, color, and shape of each bloom when transforming it into our one of a kind jewelry pieces.
- Do you have gift wrapping available?
All of our jewelry arrives at your door gift-ready in a cute little box--tied up with a nice little bow. This means your purchase can be sent directly to a friend or loved one. :-)
- Do you offer gift certificates?
E-gift certificates are available in any denomination and are valid towards all regular and sale priced items for sale by The Orchid Studio including shipping costs. Gift certificates expire after 1 year and are non-refundable. Please contact us for E-gift certificate purchases.
- What is your return policy?
If for whatever reason you are not satisfied with your purchase, you may contact us within 7 days of receiving your jewelry for a return authorization. We will only accept returns in original condition and packaging. A full refund of the purchase price (less shipping) will be processed when your jewelry is received at our studio.
- My jewelry arrived broken. What should I do?!
We delicately package each jewelry piece by hand to protect it during shipping. If on the extremely rare occasion your jewelry arrives in anything less than excellent condition, you risk absolutely nothing. Please contact us within 24 hours of receipt, save all packing materials, and we'll take care of you. In very rare cases we may ask you to take a photo of the damaged piece to us.